Authorised Pushed Payments

If you or your business has lost money due to a scam or fraud from a UK Bank account, we may be able to recover your losses, even if your bank has refused your claim.

Here are some situations where you might have a strong case for a claim:

  • You made payments that were unusual for your typical banking habits, such as large sums to suppliers when you usually make much smaller payments.
  • The fraudulent payments came from an account that was otherwise inactive.
  • You made payments to foreign accounts, even though your business operates entirely within the UK.

If any of these apply to you, or you believe your bank didn’t do enough to protect you from fraud, we’re here to help.

Our experienced team will assess your case and work tirelessly to recover your losses and challenge cases if necessary to maximise your compensation.

Fraudsters can be clever and manipulative, and we know that frauds can have a emotional and financial toil on you. Our staff speak to victims all day and are specifically trained to handle the sensitive situations with care and complete confidentiality.

We work on a no-win, no-fee basis which means everyone can afford to use our legal service, and that we only get paid if we win your case.

Make a claim

3 Easy Steps To Recovering Your Money

Our compassionate, highly experienced team of specialised lawyers can help obtain compensation in just 3 steps:


First we work to identify all parties involved in your case and the regulatory status of them and their jurisdiction. We then request the data and communications you’ve had.

We will look at the strengths of the case and assess whether your situation has been caused by a breach of regulatory rules, guidance or law, or negligence by any of the parties involved.

Draft & Submit

The team calculate the compensation request using the methodologies favoured by the regulatory bodies; and where necessarily obtain actuarial calculations or comparisons.

Typically the team first try and resolve disputes directly with the counterparty and then with their regulatory bodies. The team can also litigate if necessary.

Assess offers

Many firms will simply let you accept the first offer but based on our experience, our team know when to challenge an offer or when to accept.

Not all claims are successful the first time they are submitted, which can be disappointing, however, we have experience at reviewing and resubmitting claims that have previously been rejected.

Crypto scam

Crypto scams exploit the popularity of cryptocurrencies like Bitcoin. Fraudsters promise high returns through fake exchanges, phishing schemes, and fraudulent Initial Coin Offerings (ICOs).

These scams can lead to significant losses, as the decentralised nature of cryptocurrencies makes recovery difficult.

To protect yourself, use reputable exchanges, verify investment opportunities, and be cautious of unsolicited offers.

Investment scam

Fraudsters entice victims with promises of lucrative investment opportunities, often promising high returns or guaranteed profits.

However, these schemes are nothing more than elaborate ruses to swindle you out of your hard-earned money, leaving you with significant financial losses.

Romance Scam

In this emotional manipulation tactic, criminals create fake profiles on social media or dating websites to establish romantic connections with unsuspecting individuals.

Once trust is gained, they exploit your emotions and goodwill to extort money under false pretences, leaving you heartbroken and financially devastated.

Impersonation Scam

Fraudsters may employ tactics such as phone calls or emails to impersonate law enforcement officials or representatives from your bank. They create a sense of urgency by claiming there’s a security threat or fraudulent activity on your account, coercing you into transferring funds to a designated account for supposed protection.

Invoice Scam

This deceptive scheme occurs when you attempt to pay an invoice to a legitimate payee, only for the scammer to intercept and alter the payment details. As a result, you unwittingly send money to the fraudster instead of the intended recipient.

CEO Fraud Scams

In this sophisticated scam, the perpetrator poses as a high-ranking official within an organisation, often the CEO or another executive. Using social engineering tactics, the scammer persuades you to make a payment to a fraudulent account under the guise of a legitimate business transaction.

Frequently Asked Questions

You can approach the financial institution or regulatory body (such as the Financial Services Ombudsman) to do a Claim yourself and at no cost.

However, the benefits of using a specialist Law Firm are:

  • We understand and can help identify the regulatory breaches that may have occurred and which transactions this may be relevant to.
  • We understand the typical compensation received on these cases and we ensure that the Banks and/or regulatory body are making fair offers. If they are not fair, we will challenge them. This way we maximise compensation for you.
  • We will support you through the journey and leverage the many years of experience we have making claims on behalf of customers. We make it easy for you, and will chase counterparties if necessary.
  • As a law firm we also have the ability to litigate if necessary.

We operate on a no-win, no-fee basis and charge a flat fee of 27.5% (exc. VAT) of the recovered amount.

We only charge you that fee if we win your case and have recovered funds for you.

Please note, after a cooling off period, if you cancel the contact whilst we have begun our work, we may charge you for our time as per our agreement and Terms of Business.

We understand that you want to recover your money as quickly as possible. As a guide, if the UK Bank settles directly then the claim could take as little as 3 weeks. If the claim needs to be sent to the Financial Ombudsman Services (FOS), it can take 6+ months. Our experienced team will work hard to resolve your claim quickly. We’ll keep you informed at every step of the process.

Even if your bank has refused your claim, you may still be eligible for compensation. Banks don’t always conduct thorough investigations or consider all the relevant factors. Our team will independently review your case and work to build a strong argument on your behalf.

To get started, we’ll need some basic information about your case, such as the amount lost, the date of the incident, and any relevant correspondence with your bank. Our team will guide you through the process and let you know if any additional information is needed.

If a payment was made from a UK bank account to the fraudster, you are eligible to make a claim. If you are a resident of another country, then you are still eligible as long as the money was transferred from your UK bank account. 

See if you can claim