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Financial Mis-Selling

You might have been mis-sold a financial product if the risks or features were not explained to you properly or the type of product you were recommended wasn’t right for you and your personal circumstances.

If the person who advised you is a regulated financial adviser they must recommend something suitable for your needs and explain properly what the product can and can’t do.

If they don’t do this, you might be able to claim compensation.

Things to remember about financial mis-selling:

It’s not about whether you lost money

Even if you didn’t lose out, if the product isn’t right for you (perhaps because it’s a riskier investment than you are comfortable with) you can still make a complaint about financial mis-selling. 


However, you can’t complain just because an investment performed badly.

Some investments are risky, and if you take a risk you must accept that you may lose money. But you can complain if you weren’t told about the risk.