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Life Insurance/Protection Mis-Selling

Life insurance is designed to ensure that your mortgage and other bills will still be covered if the policyholder dies prematurely.

Often sold alongside mortgages, life insurance is an important product for anyone who has a partner or children who depend on them financially.

While cases of mis-sold life insurance are not very common, they can happen. When they do occur, they often involve firms mis-selling the cover with mortgage applications.

You may have been mis-sold if:

You were told – or it was strongly implied – that you had no choice but to take out the cover.

Life insurance is extremely valuable if you have a mortgage, but it is not compulsory. If you were subject to ‘pressure selling’, you may have a case for compensation.


The terms and conditions weren’t explained to you properly.


You were sold a policy you aren’t able to claim on.


You were given bad advice on the best type of cover or sold more cover than you need.


An example of bad advice could be a provider telling you about ‘whole of life’ insurance. This is generally a more expensive form of life cover – and not ‘term’ cover. ‘Whole of life’ cover is a more complex type of life insurance that will pay out when you die, no matter what your age is. ‘Term’ cover pays out a lump sum if your death occurs within a fixed period.

If the provider failed to make it clear there were cheaper alternative options, which may have been more suitable for your needs, your cover may be considered as mis-sold.