What is most important to you, is what is most important to us, so you can expect a tailored approach to suit your needs and preferences.
When you become our client, you’ll receive unparalleled bespoke, personal service, no matter where you are in the country. We tailor our services to your needs because we know that everyone – and everyone’s situation – is unique.
We are pragmatic and down-to-earth people who are here to give you honest, practical, and easy to understand advice, designed to help you get the best outcome possible.
Working in three teams – Private Wealth, Disputed Wills & Trusts, and Court of Protection – our dedicated solicitors and advisors are experienced experts in their fields. Many of our team are recognised in prestigious industry rankings but, more importantly, their expertise, care, and advice are frequently praised by the people who matter most – the people we work for.
When you first contact us, your enquiry will be promptly passed to an experienced lawyer with relevant expertise. They will help you with your query and explain how we would take care of things for you and how best to take things forward. When it is not possible to offer an immediate solution, we will give you a realistic timeframe for when we will be able to offer initial guidance. Whether we can help right away or need time to consider our approach, we will always be open about the best course of action and when things will happen.
Honesty and clear communication every step of the way is part of our process. You can also expect prompt responses from your main contact in the team. On the rare occasions that your contact is unavailable, another expert member of the team who has a good understanding of your case will be on hand to assist you.
We are always happy to put your mind at ease, clarify anything you are unsure of, or answer any queries you may have – there is no such thing as a silly question. We will communicate in clear and simple language, without resorting to jargon, and will always go over anything you are unsure of. We believe in clarity and understanding, so we will speak your language and never talk down to you.
We understand that you might need our advice and support at a painful and difficult time. That is why we work hard to make things as easy as possible and help you reach realistic solutions that work for life. We strive to be empathetic and compassionate, but never patronising. We aim to give you the reassurance of our expertise and support during challenging times. We are here to take away some of your worries and to help you move forward, with the reassurance that we’ve helped you reach the best possible solution.
We are always looking for ways to make things easier and less daunting for you, so if there is anything we can do to make our relationship with you easier, please let us know. We are happy to adapt where we can to suit your needs – whether that is finding an accessible space to meet, using larger fonts in our letters to you, meeting you in your home, or scheduling monthly catch ups – if it makes things better for you, we will find a way to make it happen.
Our people are genuine, compassionate, and down to earth. The proof is in the fact that many of our clients have trusted our team for years.
